Support & Maintenance
ALOHA Product Line – XLCARE Extended warranty
All our load balancers come with a return to factory 12-month hardware warranty and a 90-day software warranty.
After the initial warranty period, you can purchase XLCARE Standard or Advanced extended warranties, which are available for 1 to 5 years and provide the following additional services:
- ALOHA software updates
- Notifications when software patches are released
- Warranty coverage for software and/or hardware failures
- Return to factory or Next Business Day advanced product exchange
- Access to support from 9:00 am to 6:00 pm on business days for critical failures
- Access to 24/7 support by email (best effort response)
To take advantage of these services, fill out our registration form for your installed equipment.
HAProxy Enterprise Edition
Offered as a subscription, HAPEE comes standard with maintenance and support for all delivered software bind in the package.
There are three available HAPEE subscription plans: Starter, Business and Premium. Each plan allows you to select the level of services that best suits your needs.
The Exceliance technical support team is available to assist our customers and partners weekdays from 9:00 am to 6:00 pm (CET).
If you are a registered customer or certified partner, call or email us using the contact information provided when you registered.
If you cannot find this information, email us at: email@example.com