To complement the services proposed by our partners, the EXCELIANCE customer service is at your disposal to answer all your pre and after sales questions.
Technical support
The technical support team is at the disposal of our partners or customers every business day from 9 a.m to 18 p.m. (French time).
If you are a registered customers or accredited partner, contact us by mail or by telephone using the references given you when you registered.
If not, send us an email to the following address: nr-support@exceliance.net
Maintenance
All our appliances include a 12 month hardware guarantee and a 90 days software guarantee.
To extend this initial guarantee, our XLCARE standard or advanced contracts allow you to benefit from second level Web, email or telephone support, access to firmware and new feature updates.
In addition, the XLCARE Advanced contract guarantees you the replacement of defective equipment business day + 1 by proactive appliance delivery for all requests received before 1 p.m.
